Privacy Policy

This Privacy Policy applies to the services offered by Temple 24HR Fitness (ABN 89 601 797 899) (Temple 24Hour Fitness Booval Pty Ltd).

1. Why is Personal Information Important?

Temple 24HR Fitness is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Temple 24HR Fitness will only collect and use personal information as set out below.

2. Why does Temple 24HR Fitness collect your personal information?

Temple 24HR Fitness requires this information to provide its members with a personalised fitness service. Temple 24HR Fitness will not collect or monitor any personal information about an individual without their consent.

3. What Personal Information does Temple 24HR Fitness Collect?

Identification: Name, Address, Emails, Contact Telephone Numbers, Date of Birth, Emergency Contact details, Driving licence employment details.

Health: Medical history including smoking and typical alcohol consumption, Illness and/or conditions, if a person is pregnant or on any medication. It is vital and necessary that all individuals/members advise Temple 24HR Fitness staff of current and previous fitness activity levels and of any health conditions/concerns that may impact their training. A Doctors written approval may be required prior.

Financial: Bank account and/or credit card details are required for payment of membership fees and the purchases of other services and products (including online).No one is obligated to provide personal information. However, failure to do so may result in Temple 24HR Fitness being unable to provide services or products to you.

4. Obtaining your personal information

Temple 24HR Fitness collects this information from your membership application, Direct Debit forms and health screening forms. This information will be collected electronically online or within one of our clubs. This information may also be collected if individuals enquire online, in person, via post, email, telephone or in a club.

5. Amending/delete information we have about you

Temple 24HR Fitness aims to collect and maintain correct information on our database however we rely on our members to update any changes by contacting your home club or our Temple 24HR Fitness Privacy Officer. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Temple 24HR Fitness being unable to sell products directly and/or provide certain services including after sales services.

6. Using and disclosing your personal information

Personal Information will be used for the following primary purpose:

  • To fulfil obligations under your membership agreement and/or any other contract between you and Temple 24HR Fitness.
  • To render services under your membership agreement.
  • To provide information about products, service and/or special offers.
  • To obtain opinions or comments about products and/or services.
  • To record statistical data for marketing analysis.

7. Disclosing your personal information to third parties

Temple 24HR Fitness may employ other companies, business partners or individuals to assist us in providing our services, or to provide certain services such as analysing customer lists, providing marketing assistance or consulting services. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.

Temple 24HR Fitness recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Temple 24HR Fitness, or any member of the public, or to lessen a serious threat to a person's health or safety.

8. Storage and Security of Personal Information

Temple 24HR Fitness will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers if in digital format, or in locked areas if in hardcopy format; that are protected in a in a controlled facility.

9. Accessing your personal information

Individuals have the right to review the information that may be recorded on the Temple 24HR Fitness database. Information may be reviewed by completing the access request form at your home club's reception or contacting Privacy Officer - info@templefitness.com.au

10. Can you withhold personal information

Temple 24HR Fitness cannot provide its services or allow members to join our clubs without collecting any of your personal information obtained from our membership application forms and health screening forms.

11. Online Privacy

Temple 24HR Fitness handles information collected online the same way as we collect offline. The only way we collect your personal information online is if you choose to provide this information via emails, website enquiries or completing online forms.

However Temple 24HR Fitness may collect certain data that may not identify you personally, this includes:-

  • Visiting our website
  • Clicking on Online Advertisements
  • Webpage's visited
  • What sort of browser and operating system you use

Temple 24HR Fitness uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are small files that are stored on your computer that manage the security and navigation process of the website.

These tracking technologies allow Temple 24HR Fitness to monitor the Temple 24HR Fitness web site, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Temple 24HR Fitness's web site.

12. Contact by Temple 24HR Fitness

Temple 24HR Fitness does not send advertising information without obtaining prior consent. This is required of the SPAM ACT 2003. If an individual receives communications from Temple 24HR Fitness which they do not wish to receive, they may remove their name from the database by un-subscribing or contacting your home club. Please allow 14 days for this request to be processed.

10. Problems or queries

If any individual has any queries relating to the Privacy Policy, or any problems or complaints may be directed to the Privacy Officer at info@templefitness.com.au